Loading...

Fraud Prevention Center

Everyone should be alert for scammers calling, texting and emailing about the coronavirus or COVID-19, including Economic Impact Payments. These scams can lead to tax-related fraud and identity theft.

What you need to know:

  • The IRS will not call, email or text you to verify or request your financial, banking or personal information.
  • Watch out for websites and social media attempts to request money or personal information. IRS.gov is the official website.
  • Don't open unexpected emails that look like they're coming from the IRS or click on any attachments or links.
  • Don't engage potential scammers.
  • Forward suspicious emails to phishing@irs.gov.

To check your status, visit IRS.gov for the most current information.



Learn More About How to Prevent Fraud

The Merriam-Webster Dictionary defines fraud, a type of criminal activity, as: the crime of using dishonest methods to take something valuable from another person. According to a 2019 Identity Fraud Study from Javelin Strategy & Research, 14.4 million individuals became a victim of identity fraud in 2018 and $14.7 billion was stolen from fraud victims in 2018.

  • Report Fraud
  • Email Alerts
  • Positive Pay
  • Unauthorized Account Activity
  • Account Guidance
  • Corporate Account Takeover
  • Common Scams & How to Avoid Them
  • Privacy Policy

READ OUR PRIVACY POLICY to learn what we do to protect you

Click here to view our privacy policy.

HOW DO I REPORT FRAUD?

If you suspect fraudulent activity is taking place in your account, you should contact us by phone immediately at one of the numbers below.

For fraudulent activity on your account, call: 877.621.7568

For fraudulent activity on your debit card, call: 800.889.5280

To report a lost or stolen debit card, call: 800.528.2273

DIGITAL BANKING AWARENESS

Securing Username and Password or PIN
Do not disclose your username, password and/or Pin to anyone.
Do not store your username, password and/or PIN on the computer.
Update and change your password and PIN regularly, and avoid using easy-to-guess passwords/PINs such as names or birthdays. Your password should be at least eight (8) characters long, be a combination of characters (both upper and lowercase), numbers, and special characters.

Verifying Websites
Before you complete any transaction online or provide any personal information, you should check that you have accessed the correct website. Many scams will create bogus/look-a-like websites that are aimed at deceiving consumers and collecting their information.
To verify a website's security check the URL to ensure it begins with "https" and has a closed padlock icon. To confirm the website's authenticity, double click on the lock icon to display the site's security certificate information.
Additionally, you should always enter the website's URL directly into the Web Browser to ensure you're not being re-directed to a fraudlent website.

Other Digital Banking Security Measures
Avoid using shared or public comptuers when conducting Digital Banking trasactions.
Always be sure to log-off from Digital Banking when you leave your computer, even if you're only stepping away briefly, an when you complete your transaction.
Install anti-virus and/or anti-malware software on your device.
Clear your computer's memory cache after logging off Digital Banking. This prevents potential incidents of any stored information being retrieved.

Contact us if you have any questions reguarding security concerns

MOBILE BANKING AWARENESS

Phone Security
Setup a password lock on your phone/tablet. Be sure to use at least a 4 digit password.
Don't keep/store sensitive information on your phone/tablet itself. If you do need to store confidential information be sure to encrypte it and password protect it.
Be sure to set up remote wipe capabilities on your device. This allows it to be wiped if lost. For example, Find My iPhone.

UNAUTHORIZED ACCOUNT ACTIVITY REPORT

After calling one of the numbers above to report fraudulent activity, you may be asked to
complete one of these forms to have the unauthorized activity resolved within your account.

 

FFIEC Guidance on Your Accounts

The attached brochures provide information about your accounts' security and
online banking. To view them click on either “Business Accounts”
or “Personal Accounts”.

 

Corporate Account Takeover Protection

The attached packet provides information about what corporate account take over is and how
to prevent it from happening to you. To view the packet, click on the button “CATO”.

HOW POSITIVE PAY CAN HELP YOU PREVENT FRAUD?

By signing up with Positive Pay you are more likely to catch fraudulent activity sooner than later.
Learn more...

WHAT ARE COMMON SCAMS & HOW DO I AVOID THEM?

The Merriam-Webster Dictionary defines a scam as: “A dishonest way to make money by deceiving people.” Common Scams include:

  • Online Scams
  • Phishing Scams
  • Money Transfer Scams
  • Identity Theft Scams
  • Work at Home Scams
  • And many more…


Click here to see the FTC's most recent scam alerts.

Click here to see the FDIC’s Consumer Protection Topic – Identity Theft

Click here to see the Federal Trade Commission’s website on protecting your privacy & identification.

Scroll to Top