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Fraud Prevention Center

Learn More About How to Prevent Fraud

The Merriam-Webster Dictionary defines fraud, a type of criminal activity, as: the crime of using dishonest methods to take something valuable from another person. According to the 2015 Identity Fraud Study by Javelin Strategy & Research, 12.7 million Americans became a victim of identity fraud and $16 billion was stolen from fraud victims in 2014.

  • Report Fraud
  • Email Alerts
  • Positive Pay
  • Unauthorized Account Activity
  • Account Guidance
  • Corporate Account Takeover
  • Common Scams & How to Avoid Them
  • Privacy Policy

READ OUR PRIVACY POLICY to learn what we do to protect you

Click here to view our privacy policy.

HOW DO I REPORT FRAUD?

If you suspect fraudulent activity is taking place in your account, you should contact us by phone immediately at one of the numbers below.

For fraudulent activity on your account, call: 877.621.7568

For fraudulent activity on your debit card, call: 800.528.2273

EMAIL ALERTS Powered by Visa

With near real-time Email Alerts powered by Visa®, you can receive updates on your Visa card activity. And this unique service is available free for Citizens State Bank Visa cardholders.

After your Visa card has been used, you’ll receive an alert through your email. If there is fraudulent activity, you can find out within minutes and act quickly to resolve the situation.

How you use the service is up to you. You can choose to receive alerts when your Visa card is used for purchases over a specified amount, online transactions, purchases outside the United States, and more. You can even customize the purchase amount threshold—for example, setting it to only receive alerts for purchases above $50.

Select the delivery options that best meet your needs. Each alert contains important information, including the purchase amount, merchant name and location (if available), and the last four digits of the Visa card used to keep you best informed.

All this if free for Citizens State Bank Visa cardholders. Sign up for Email Alerts at by clicking here today.

Disclosure: Actual time to receive Alerts powered by Visa dependent on wireless service and coverage within area. Alerts service may not be available in all areas. Gasoline alerts may not include purchase amount. Account activity qualifying for Alert service may vary by issuer. Additional restrictions apply.

HOW POSITIVE PAY CAN HELP YOU PREVENT FRAUD?

By signing up with Positive Pay you are more likely to catch fraudulent activity sooner than later.
Learn more...

UNAUTHORIZED ACCOUNT ACTIVITY REPORT

After calling one of the numbers above to report fraudulent activity, you may be asked to
complete one of these forms to have the unauthorized activity resolved within your account.

 

FFIEC Guidance on Your Accounts

The attached brochures provide information about your accounts' security and
online banking. To view them click on either “Business Accounts”
or “Personal Accounts”.

 

Corporate Account Takeover Protection

The attached packet provides information about what corporate account take over is and how
to prevent it from happening to you. To view the packet, click on the button “CATO”.

WHAT ARE COMMON SCAMS & HOW DO I AVOID THEM?

The Merriam-Webster Dictionary defines a scam as: “A dishonest way to make money by deceiving people.” Common Scams include:

  • Online Scams
  • Phishing Scams
  • Money Transfer Scams
  • Identity Theft Scams
  • Work at Home Scams
  • And many more…


Click here to see the FTC's most recent scam alerts.

Click here to see the FDIC’s Consumer Protection Topic – Identity Theft

Click here to see the Federal Trade Commission’s website on protecting your privacy & identification.

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